If you've
been laid off in recent months, you're in
excellent company. Plenty of qualified and
experienced managers are now having to
develop strategies to find
their next job.
But where to start? If you were my coaching
client, I would simply say: network, network,
network.
And yet among
my clients, networking is often an
underdeveloped skill. Take Jerry, a 40-year-old
business development manager in a financial
services firm. His role is to build the business
in Europe, so he has to make industry contacts,
speak at conferences and look for new client
relationships. He is now at a point in his
career where he has to build internal networks,
but instead of recognising that he is already a
master networker, the very mention of the word
makes him shudder. Why? Because in his mind,
networking is associated with self-promotion,
politics and inappropriate favours.
In truth,
networking is a critical skill for managers and
leaders: your network supports and sustains you
in the good times, but is the key to your
survival in the bad times.
And yet
networking is difficult, even daunting, for
managers who have no problem simply chatting to
people. It doesn't need to be so stressful. Here
are some common mistakes people make when
networking and how to avoid them:
1. They think they don't know anyone
We live in a networked age and most of us are
connected to more people than we realise. Take
10 minutes to write a list of work colleagues (past
and present), industry contacts, friends, family,
college alumni and social acquaintances. You may
surprise yourself I recently coached a friend
who claimed he had no contacts, but was still
writing his list two hours after I prompted him!
Facebook and
LinkedIn are online powerful gateways to
contacts see how far your network extends
through your friends and colleagues. You may
also have an online presence in the form of a
blog or homepage see who has been
corresponding with you lately. Online networking
sites such as freeagent (www.freeagentnet.com)
and ecademy (www.ecademy.com) are easy ways to
make quick connections. Twitter (www.twitter.com)
is another useful social networking vehicle.
2. They don't know how to introduce themselves
It can be hard to introduce yourself if you've
just been laid off after all, you're probably
used to saying, "I'm so-and-so and I work at
such-and-such." If you don't currently have a
job, be clear that you are in transition and
looking for a new role. While you can refer back
to what you did in your previous job, don't
dwell on that. Instead, draw attention to your
interests and skills in order to take the
conversation forward.
Before you
make a phone call, consider your agenda and what
you can realistically expect from the person.
Think about the purpose of your conversation
is it to find out information or to seek further
contacts? Being clear about what you want will
be a more effective use of your and the
contact's time, and will create a better
impression than a rambling speech. Be aware that
they may not be in a position to do much, so be
gracious if all they can offer are ideas, advice
or their experience. Requesting a job isn't
appropriate at this stage and may result in you
losing the contact. For networking emails, be
personable and upbeat, but make sure your tone
is appropriate to the person you are contacting
don't go into "networking mode" if you are
just reaching out to an old friend, for example.
3. They sound self-promoting
Networking is about selling yourself, but it can
be hard to do that without sounding like a
salesman. No wonder so many people dread
networking.
One way to
show (rather than tell) people how
great you are is to have a few 'STAR' stories up
your sleeve. STAR stands for Situation, Task,
Achievements and Results; it's an easy way to
tell a concise story that lets your talents and
achievements speak for themselves. An example
might be:
Situation: The
customer services division of your company
was losing customers, had falling revenues
and a conflict-ridden team
Task: To stem the
loss of customers, improve customer service,
restructure the team and develop new
products
Achievements: You held on to key
accounts, resolved the conflict, rebuilt
team morale and increased the visibility and
positive reputation of the department.
Results:
Increased revenues (figures), a high-performing
customer service team, innovative products (examples)
and happy customers.
A STAR story
should take no more than five minutes to relate
and should include enough detail to pique your
contact's interest without overwhelming him or
her.
4. They don't know how to work a room or a
contact
If you are going to an event, remember that
there will be many others in the same situation
especially in a downturn and that the
purpose of the event is to circulate among
people. Focus on the other person by asking them
what they like about their job, how they got it
and what they would do if they were not in their
current role. Exchange cards and don't be
embarrassed about moving on to the next person
when the conversation is at a natural end.
If you are
contacting someone by phone, check whether it is
a convenient time for them to speak and
reschedule the call if necessary. If your
phoning or emailing someone you haven't met
personally, mention the person who gave you
their name and how you know them. Ask how they
got into their job, what it involves, where
vacancies are advertised and how you might be
considered for any roles if jobs are only
advertised internally. Ask them for an
introduction to other useful contacts or for a
follow-up meeting.
5. They criticise the people or companies that
laid them off
Think hard about how your story might sound to
someone who has never met your nightmare ex-boss.
Try to be positive, upbeat and open about
looking for work, but avoid sounding desperate
or blaming the company or others for being laid
off. This will leave a bad impression and could
close off contacts before you can begin to
develop a relationship.
6. They forget to say thank-you
Good manners are critical for networking and are
often overlooked, especially if you are under
pressure to get a new job. Always thank a
contact for their time and advice, either in a
handwritten note or a follow-up email. And keep
in touch send them an article or notice of an
event that might interest them. Keep in touch
through social networking media, or drop them an
occasional friendly email telling them how you
are getting on. Let them know when you do secure
a job. This will help you to maintain the person
as a contact in your network and allow you to
return the favor when they're looking for a job
down the road.
Finally,
don't miss the opportunity to extend your
network in even wider directions while you are
unemployed. You might find it a surprising
opportunity to consider different options, such
as retraining or trying a new role (even a
temporary one).
Stay flexible and keep an
open mind, and you might just find yourself in a
better, more interesting career.
Do you have
any useful tips for networking? What do you
think is most important networking tip for
people who have just been laid off?